Bella was amazing, I barely speak English and she helped me understand a lot. Thank you Bella for all your help and for your great customer service. The store is amazing, they gave me a lot of toys/stuff for my puppy for free.
I just picked up this amazing Awesome little boy from pet express and I am so happy Mary is great she made this purchase so Awesome she explained everything I needed to know about my little boy I can’t believe the details she explained to me that I would’ve have never known about a new puppy pet express is the place to get a dog they really spend time going over the information that you need to know about your puppy and purchase
It was a very pleasant experience. Melissa helped us she was very knowledgeable there was no pressure she helped us with all the things that we needed to start with a beautiful new miniature Schnauzer
Melissa was awesome! She was knowledgeable about where the dogs came from, and you could tell she cares about the puppies. She made the process of purchasing our baby very easy. This is our second dog from Pet Express. Thank you Melissa !
we have a beautiful female corgi that Ashanti helped bring into our lives . What a gift she’s a great dog and your service was superb.
Christina helped me decide on my new puppy today. She walked me through every step. She was kind and professional, as well as incredibly patient. This is my 3rd Dog from Pet Express and I have never been disappointed in their service. Thank you so much for everything! We’ll be back soon to visit
Excelente customer service. Mary was wonderful! She take her time to explained us everything about the poppy! We hardly recommend this place for you to come in and get yours.
We took home our new mini labradoodle last night. The process could not have been any smoother without the help of Ashanti! Thank you for helping us pick out the right dog for our family!
We had a wonderful experience at Pet Express Saugus. After the heartbreaking loss of our Shih Tzu on February 7, we recently started looking for a new puppy to join our family. We hadn’t heard of Pet Express before, but one of their ads popped up on Facebook and caught our attention. When I saw Remus’s photo, I knew we had to meet him. He was so tiny, and at first, I wasn’t sure if we were ready for such a little peanut. However, when we visited again to meet another Shih Tzu arrival, the help and support from Madi reassured us that Remus had already found a big place in our hearts. We are so excited to begin this new journey with Remus as part of our family. Thank you to Pet Express and Madi for the wonderful care, guidance, and support before and during the handoff—it made all the difference!
Thank you, Alina, for your help! She was incredibly meticulous and answered every question we had with a smile on her face. I think she loves her job as much as she love the puppies. Hilda has been a wonderful addition to our family, bringing us so much joy and laughter each day. Thank you once again.
“I had an amazing experience at Pet Express thanks to Karina! She was incredibly knowledgeable, patient, and helpful throughout the process of purchasing my new dog. Karina took the time to answer all of my questions, guided me through selecting the perfect pup, and made sure I had everything I needed to get started. Her passion for animals really shines through, and I couldn’t be happier with my new furry friend. Highly recommend Karina and Pet Express for anyone looking for a great pet-buying experience!”
This is the second time that I’ve purchased a puppy from this location and the second time I purchased it from Anna Very knowledgeable and helpful and I find the puppies to be in excellent care prior to homing. Are you the best pet store in the entire region highly recommend
I had a great experience at Pet Express Braintree. Lauren was extremely knowledgeable and helpful during the whole process. I also forget the name of the other employee that was also super helpful ringing up all the supplies etc.! My Bichon pup, Willard is happy and healthy! My only constructive criticism would be that the toys given in the "puppy starter pack" should be better sized for the breed being purchased. Then it would be nice if a person is serious about buying a puppy that they can meet and play with the puppy before buying. Willard and I get along great and I could just tell he was a love with the quick meet I got but I bet more people would buy other pups if they could get to know them first. For all the bad comments about unethical... quit your ranting. There's so much bad in the world and my puppy is happy to have me as his owner! There's a lot worse out there you can try and fix....
I had a wonderful experience with Karina adopting our new dog named Bubbles. The only thing I would improve on is a) making sure our military discount is applied b) having lower costing pups but I get it they are pure breds and there are vets helping take care of them. But besides that great experience ! We are very happy with our puppy
Awesome experience today with the team at Pet Express Braintree! Major shout out to Jennie and Lauren who went above and beyond to make this experience not an overwhelming one for me. My girls' day....YEAR... has been made! Welcome home, Robert Max.
Karina was so helpful and knowledgeable. She went through the entire process of purchasing our new puppy step by step, and answered all our questions. She made the whole experience wonderful! Thank you Karina! Steve is home and quite comfy with his new family!
Anna was so wonderful when we were looking at puppies. As soon as we met “Valentina”, now “Honey”🍯 we knew she was the one. They gave us everything we needed to bring her home, and we got to bring her home same day. She’s the best addition to our family💛
This store is amazing, they have beautiful puppies. Lauren was very friendly and had all the information we needed from the top of her head. We got a Malti-poo. Best decision ever! Thank you all!
My experience at pet express was AMAZING, I was able to purchase my puppy a friend. Thanks to all the employees and manager Anna! First day home and he’s already learning so FAST! He is perfect, so handsome and sweet. Me and my family are blessed to have him in our family.
We dealt with Jailene when we brought Louie home! Super informative and kind helping us to get him ready to go. We have looked for a puppy for quite a bit needing certain size and temperment requirements. So far Louie is having a great time getting used to his new sister and brother!
Anna was awesome! She was easy to talk to, and provided us with all the information we needed for Sadie. She is our second puppy we have purchased from here!
Mason is an awesome sales associate! My fiancé and I recently brought home our Dalmatian puppy, and we couldn’t be happier with the entire experience! Mason was absolutely fantastic from start to finish, making the process smooth, informative, and stress-free. From the very beginning, Mason provided thoughtful guidance and expert knowledge, answering every question with patience and care. It was clear that the well-being of the puppies comes first, and we truly appreciated the time taken to ensure we were fully prepared for life with our new pup. Our puppy is healthy, happy, and adjusting wonderfully, thanks to the great start provided. If you’re looking for a pet and want to work with someone who truly knows and cares about animals, we highly recommend working with Mason! Thank you for helping us find our perfect fur-baby! 🐶🐾
My experience at pet express was AMAZING, I was able to purchase my puppy a friend. Thanks to all the employees and manager Anna! First day home and he’s already learning so FAST! He is perfect, so handsome and sweet. Me and my family are blessed to have him in our family.
