We know you have questions, and we can answer them!

Here's some of our Frequently Asked Questions.

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Yes we do! You can check our Health Warranty here.
  • All Puppies are USDA certified, trained, and inspected Breeders/Dealers.
  • One Year Health Guarantee (alleviating the cost of treating any contagious illnesses, some restrictions may apply).
  • All Puppies are Microchipped with AKC Reunite.
  • Three Year Hereditary Warranty (protecting you in the case of a genetic problem).
  • FREE office visit  (within 7 days of purchase) with participating veterinarians.
  • Training Program with AKC Good Dog Helpline.
  • Low cost spay/neutering certificate... and Much More!
Yes! All our pets come pre-microchipped, which means protection for you and for your pet. The Lifetime Microchip Enrollment is prepaid for you, but you will still need to activate it, so please provide your name, email address, and phone number at the time of purchase.
Absolutely! You can pre-qualify for financing without even affecting your credit. You will be able to see all the options we can offer you. After you know your pre-qualification details, you can select the option that best fits your needs. You can apply for credit here.
Yes we do! We offer Pet Spa and Grooming and our clients love it!
Yes! We have a special bakery inside our beautiful stores! You really got to check it out! Always fresh and made right here in the USA. Made with human grade ingredients and 100% wheat, corn, soy free, they are the perfect gift for your dog.  Our dog treats are FDA approved and have no added sugars or preservatives. Our treats are doggy delicious!
Well...We'd really love you to see it for yourself and experience Pet Express! But, we are very proud to provide an environment of comfort and safety. Along with a temperature controlled, state of the art facility, with on staff veterinary care and a heap of snuggles and attention, Pet Express provides the happiest, healthiest puppies in New England. We will spare no expense for the care of our puppies in our facilities. We are confident that your Pet Express experience will be both memorable and welcoming! Stop by at one of our convenient locations.
That is right! We're glad you mentioned it. We are committed to matching you with the puppy of your dreams! Contact us or come to the store to schedule your puppy playtime.
We accept all major credit cards, cash, and we also offer easy term financing.
Yes! If we do not have the puppy of your dreams, we will work hard to get it, just let us know what you are looking for.
Yes we do! We are New England's local pet store, with three convenient locations in Braintree and Saugus.
Yes! We are proud to support our community with local charities